GDPR Policy

This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

National House Buyers of 27 Old Gloucester Street, London WC1N 3AX

E: info@nhbuk.com

2. Information We Collect

We may collect the following personal information from you when you interact with our website or contact us:

• Contact Information: Name, phone number, email address, postal address
• Property Information: Property address, property type, current market value (if provided)
• Financial Information: Mortgage information (if provided), preferred sale price (if provided)
• Communication Records: Records of correspondence, including emails, phone calls, and text messages
• Website Usage Data: Information about your visits to our website, such as IP address, browser type, and pages visited

3. How We Use Your Information

We may use your personal information for the following purposes:

• To provide information and services: To respond to your inquiries, provide property valuations, and offer competitive cash offers for your property.
• To communicate with you: To send you updates, marketing materials, and other relevant information. You can opt-out of marketing communications at any time.
• To improve our services: To analyse website usage data and improve the user experience on our website.
• To comply with legal and regulatory obligations: To comply with applicable laws and regulations, such as anti-money laundering regulations.

4. Legal Basis for Processing

We will only process your personal information where we have a lawful basis to do so. The legal bases for processing your personal information will depend on the specific circumstances, but may include:

• Legitimate interests: To pursue our legitimate interests, such as providing you with information about our services and improving our business operations.
• Contractual necessity: To fulfil our contractual obligations to you, such as providing you with a property valuation or completing a property transaction.
• Consent: Where you have given us your explicit consent to process your personal information for a specific purpose.

5. Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, use, disclosure, alteration, or destruction. These measures include:

• Data encryption: We use encryption technologies to protect your data during transmission.
• Access controls: We restrict access to your personal information to authorised personnel only.
• Regular security reviews: We regularly review and update our security measures to ensure they remain effective.

6. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected or as required by law. We will then securely delete or anonymise your data.

7. Your Rights

You have certain rights under GDPR, including the right to:

• Access your personal information: You have the right to request access to the personal information we hold about you.
• Rectify inaccurate information: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Erase your data: You have the right to request that we delete your personal information in certain circumstances.
• Restrict the processing of your data: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Object to processing: You have the right to object to the processing of your personal information in certain circumstances.
• Data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

8. Contacting Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@nhbuk.com

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

Disclaimer:

This Privacy Policy provides general information and may not cover all specific situations.

This Privacy Policy is for informational purposes only and does not constitute legal advice.