NHB UK Privacy Policy

This Privacy Policy explains how National House Buyers UK (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information of individuals (“you,” “your”) who interact with our website, mobile applications, and other online services (collectively, the “Services”), or who otherwise provide us with their personal information.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address.
• Financial Information: Bank account details, income information, employment details.
• Property Information: Property address, property details (e.g., size, number of bedrooms/bathrooms).
• Transaction Information: Information related to your property purchase or sale, including offers, and conveyancing documents.
• Communication Records: Records of your communications with us, such as emails, phone calls, and text messages.
• Technical Information: Information about your device and internet connection, such as IP address, browser type, and operating system.

2. How We Collect Information

We collect information through various means, including:

• Directly from you: When you provide information to us through our website, mobile applications, or other online services; when you contact us by phone, email, or other means; or when you provide information to us in person.
• Automatically: When you visit our website or use our mobile applications, we may automatically collect certain information about your device and your use of our Services, such as your IP address, browser type, and the pages you visit.
• From third parties: We may obtain information about you from third parties, such as public records databases, credit bureaus, and marketing partners.

3. How We Use Information

We may use your personal information for various purposes, including:

• To process your property purchase or sale: This may include evaluating your offer, conducting due diligence, and facilitating the finalisation of sale.
• To communicate with you: We may use your contact information to send you updates, notifications, and marketing communications.
• To improve our Services: We may use your information to improve our website, mobile applications, and other online services.
• To comply with legal and regulatory requirements: We may use your information to comply with applicable laws and regulations, such as anti-money laundering laws and know-your-customer regulations.
• To protect our legitimate interests: We may use your information to protect our legitimate interests, such as preventing fraud and protecting our business.

4. Sharing of Information

We may share your personal information with the following parties:

• Service providers: We may share your information with third-party service providers who assist us in providing our Services, such as marketing agencies, technology providers, and legal counsel.
• Business partners: We may share your information with our business partners who may offer products or services that may be of interest to you.
• Affiliates: We may share your information with our affiliates for purposes consistent with this Privacy Policy.
• Law enforcement and other authorities: We may disclose your information to law enforcement agencies or other authorities if required by law or if we believe it is necessary to comply with a legal obligation, to protect and defend our rights or property, or to protect the safety of others.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

6. Your Choices

You have certain choices regarding our use of your personal information, including:

• Opting out of marketing communications: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the communication or by contacting us directly.
• Accessing and updating your information: You may have the right to access, update, and correct your personal information.
• Withdrawing consent: You may withdraw your consent to our processing of your personal information at any time.

7. International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws than the country in which you reside.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on our website and, if necessary, by sending you a notification.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

National House Buyers UK, 27 Old Gloucester Street, London, England, WC1N 3AX,

E: info@nhbuk.com.